Teach your employees about the coffees they sell, offering formal tastings and informal tastings. Can help maintain your them make a vocabulary of the roasted coffe beans Interview Preparation in your menu. Encourage regular tasting of coffee in the percolator. Your employees must have a reference for all coffee beans in relation to its concentration, temperature and flavor.
In a couple page document, the first page is actually quotes gleaned from your atta-boy/girl list. They should be general, for example
