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Before kickoff: each participant notes three "unchallenged beliefs" about their own role. After the flip, check how many remain valid. |
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Track micro-delays: password resets, approval loops. Multiply the minutes by 250 working days to show annual cost. |
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Log acronym confusion: count how many TLAs the swapper stopped to decode. If five or more, the handbook needs plain-English surgery. |
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Fire up a 15-minute retro at 16:45. Ask: "Which template broke first?" Prioritise the top three for repair within 48 h. |
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Next, create a date-driven overlay that grays out any past-due item. Plug =AND(E2Google Drive file direct link</a> and track scroll depth |
