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This file describes how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as soon as possible online by means of the Services Australia website.

To get approved for JSP a person need to:

- be of certifying age for JSP

fulfill Australian home requirements for JSP
be unemployed, and
trying to find work and going to participate in activities that increase their chances of finding a job, or
unable to work, study or search for work due to medical condition, illness or injury, or
utilized or studying complete time and are unable to undertake these due to a medical condition, disease or injury and have a job or study to return to

If the customer has actually indicated they are not able to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers declaring JSP

A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours each week, and
their earnings falls listed below the JSP income test cut-off

For instance, a self-employed DSP client is still working 30 hours each week, but their earnings has actually decreased. See Rates and Thresholds.

In all cases, examine if the customer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they must offer their checking account balances, proof of earnings and employment separation information.

Customers can begin an early claim online. They will have the ability to finish Your individual details, Your circumstances and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online until within 14 days of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.

A detained individual may lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the client is qualified but not payable when they claim.

Customers moving from an existing earnings assistance payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers must develop a myGov account and connect their Centrelink online account to it.

Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

- check in to myGov and gain access to their linked Centrelink online account
ensure their personal details are correct. From the menu, pick the My information > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

or transferring to JSP will see a lowered question set as part of their online claim if they are:

- currently in invoice of an income assistance payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their current payment.

The task will allow the client to undertake a structured claim process to submit a claim for job JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered unable or inappropriate to complete an online claim or candidates. ACC needs to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC indicates:

- the client can start a claim online and a Service Officer can take it over, or
a Service Officer can assist a client start a claim which can then be completed by the client in their Centrelink online account

Remote clients

If the consumer resides in a remote location and usually uses a representative, Remote Service Centre, or phone to do organization and is not able or unsuitable to complete an online claim, the client ought to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote consumers.

The customer must have:

- the remote sign showing on the Customer Overview, or
a property address in a remote place

To check the address remains in a remote location:

- browse the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the candidate to assist the individual claim JSP using the individual's Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be affordable for a client to complete all Required tasks prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor job (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia need to figure out if they have actually decreased their work prospects by transferring to a new place.

If this is the case, the Service Officer need to investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to determine a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other expert service provider, will have a preliminary appointment booked throughout the Participation Interview. Attending this first company appointment is understood as the task applicant's RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the task seeker's income assistance payment. Note: this goes through job applicants fulfilling any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task seekers to the Workforce Australia online employment service. This leaves out job seekers residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been getting an income assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically compute this and use the appropriate rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to consumers throughout their online claim. Employer details, name and ABN, will exist to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the employer within the claim. If a customer verifies the company, when on payment, STP pre-filled earnings will be provided to the customer when they report. If the consumer does not verify the employer, once on payment, the STP employer might provide to the consumer once again when they report.