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This file explains how an individual can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must declare as soon as possible online by means of the Services Australia site.

To receive JSP an individual should:

- be of certifying age for JSP

satisfy Australian house requirements for JSP
be jobless, and
searching for work and ready to participate in activities that increase their possibilities of finding a job, or
unable to work, study or try to find work due to medical condition, illness or injury, or
employed or studying full time and are not able to carry out these due to a medical condition, illness or injury and have a task or study to return to

If the client has shown they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours weekly, and
their income falls listed below the JSP income test cut-off

For example, a self-employed DSP client is still working 30 hours per week, however their earnings has lowered. See Rates and Thresholds.

In all cases, examine if the customer is eligible to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being certified they should offer their checking account balances, evidence of income and work separation information.

Customers can begin an early claim online. They will be able to complete Your personal information, Your circumstances and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to respond to in the online claim.

Customers can not finish Review and Confirm, employment Next steps or send the claim online till within 14 days of being qualified for JSP. They will get a tip notice 14 days before the eligibility date.

A detained individual might lodge a claim up to 3 weeks before release from jail. These claims are not thought about early claims as the consumer is certified but not payable when they declare.

Customers transferring from a present earnings support payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers need to produce a myGov account and connect their Centrelink online account to it.

Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they must:

- check in to myGov and gain access to their connected Centrelink online account
ensure their personal information are appropriate. From the menu, select the My details > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced question set as part of their online claim if they are:

- presently in receipt of an income support payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task is presented to the consumer on their Centrelink online account homepage approximately 28 days prior to losing certification for their current payment.

The job will allow the customer to undertake a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed not able or inappropriate to complete an online claim or nominees. ACC ought to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the customer can begin a claim online and a Service Officer can take it over, or
a Service Officer can help a consumer start a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the client lives in a remote location and usually uses an agent, Remote Service Centre, or phone to do service and is not able or inappropriate to finish an online claim, the consumer needs to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for determined remote consumers.

The client needs to have:

- the remote sign revealing on the Customer Overview, or
a residential address in a remote location

To examine the address remains in a remote area:

- browse the town name in Office Locator
see the Towns Result List
view the Remoteness column

Customers with nominee plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of a person, encourage the candidate to help the individual claim JSP using the individual's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it may not be affordable for a customer to complete all Required tasks prior to submitting their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to an Area of Lower Employment Prospects (MALEP) .

If the client has moved address within the previous 26 weeks, Services Australia must identify if they have actually reduced their employment potential customers by transferring to a new place.

If this is the case, the Service Officer need to investigate a possible MALEP employment related exclusion period.

Unemployed due to a voluntary act or misbehavior

If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to determine a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task seekers undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other professional provider, will have a preliminary visit reserved throughout the Participation Interview. Attending this very first supplier appointment is understood as the task applicant's RapidConnect requirement.

In most cases, meeting RapidConnect requirements will determine the start date of the job candidate's earnings assistance payment. Note: this goes through job candidates fulfilling any waiting durations and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer new job seekers to the Workforce Australia online work service. This excludes job candidates residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been receiving an earnings support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately compute this and use the appropriate rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to consumers during their online claim. Employer information, name and ABN, will exist to the customer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the employer within the claim. If a client confirms the employer, once on payment, STP pre-filled income will be provided to the client when they report. If the client does not confirm the company, once on payment, the STP company might present to the customer once again when they report.