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Claiming JobSeeker Payment (JSP) 001 19051501
Abbie Cairns edited this page 1 week ago
This file explains how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers should declare as soon as possible online via the Services Australia website.
To get approved for JSP an individual need to:
- be of certifying age for JSP
- satisfy Australian residence requirements for JSP
- be jobless, and
- looking for work and going to take part in activities that increase their chances of discovering a job, or
- unable to work, study or try to find work due to medical condition, illness or injury, or
- employed or studying full-time and are not able to carry out these due to a medical condition, health problem or injury and have a job or research study to go back to
If the client has actually shown they are not able to work due to a temporary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW customers declaring JSP
A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
- they are still working 30 or more hours each week, and - their earnings falls listed below the JSP income test cut-off
For instance, a self-employed DSP customer is still working 30 hours each week, however their income has actually decreased. See Rates and Thresholds.
In all cases, check if the client is qualified to have their DSP renewed before taking a look at another payment. See Commencing or higgledy-piggledy.xyz returning to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they must offer their bank account balances, evidence of income and employment separation information.
Customers can start an early claim online. They will have the ability to finish Your individual details, Your situations and Your financial information.
If making an early claim after a break in payment of 39 weeks or less, the customer will have less questions to answer in the online claim.
Customers can not complete Review and Confirm, Next actions or send the claim online until within 2 week of being qualified for JSP. They will get a suggestion notice 2 week before the eligibility date.
An apprehended person might lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the customer is certified but not payable when they declare.
Customers moving from a present earnings assistance payment can lodge an early claim approximately 28 days before the date of certification.
Online claims
Customers must create a myGov account and link their Centrelink online account to it.
Once the consumer has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:
- check in to myGov and access their connected Centrelink online account - guarantee their individual details are correct. From the menu, select the My information > Personal and contact details > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:
- presently in receipt of an earnings support payment, or - have cancelled from payment in the last 52 weeks
Streamlined claims
In many cases, a task is provided to the consumer on their Centrelink online account homepage up to 28 days prior to losing qualification for their current payment.
The job will permit the customer to undertake a structured claim process to send a claim for allmy.bio JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be used for clients deemed not able or unsuitable to finish an online claim or candidates. ACC should also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC indicates:
- the customer can begin a claim online and a Service Officer can take it over, or - a Service Officer can help a client begin a claim which can then be completed by the customer in their Centrelink online account
Remote clients
If the consumer lives in a remote area and generally utilizes an agent, Remote Service Centre, or phone to do organization and is unable or unsuitable to finish an online claim, [users.atw.hu](http://users.atw.hu/samp-info-forum/index.php?PHPSESSID=cfa1e91f2b68ffc19de6f2bb57d3add1&action=profile